Our Shipping, VAT & Return policy

Shipping Policy (within the Netherlands)

​Delivery fee is free within the Netherlands. 

​For the purchase more than 50 Euros, delivery fee is free within the Netherlands. For the purchase less than 50 Euros, the delivery fee is 8 Euros.

Shipping Policy (International)

Parcel to Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Sweden and the United Kingdom, the delivery fee is 10 Euros.

VAT​ policy (International)

VAT information for customer outside of The Netherlands (in EU)

All of the prices on our website include Dutch VAT (21 per cent). If you have any question, please feel free to contact bonsai.and.tea@gmail.com. Thank you!

Return & Exchange Policy

Full reimbursement

Customers are entitled to full reimbursements for all costs they have paid for having their purchases delivered. This means that, when customers completely cancel their deliveries, the shipping costs or any other additional costs must also be reimbursed.

Right of withdrawal

The right of withdrawal (order cancellations) cannot be restricted for reasons other than the statutory reasons. This means that customers are allowed to return sale items and worn items.

Deadlines

Customers are entitled to a withdrawal period (or cooling-off period) of 14 days starting the day after receipt. Online purchases must be returned within 14 days after cancelling them. Online stores must refund consumers within 14 days after receiving the cancellation request. 

Payment methods for refunds

Online stores are only allowed to give a voucher as a refund if consumers have agreed to this, or if consumers had paid for the initial purchase with a voucher. This also applies to online purchases of sale items.

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